Frequently Asked Questions
Everything you need to know about your Peppermayo order.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking link. You can also track your shipment directly through our courier partner's website using the provided tracking number.
What is your return policy?
We offer returns for store credit on full-priced items returned within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags still attached.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes vary depending on your location. Please check our shipping page for specific rates and estimated delivery times for your country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay, Klarna, and PayPal.
How do I know what size to buy?
Each product page features a detailed size guide to help you find the perfect fit. Since we carry various brands, we recommend checking the specific measurements provided for each garment.
Can I change or cancel my order after it's placed?
Our warehouse team works fast to get your order to you! Once an order is placed, we are usually unable to make changes or cancellations. Please double-check your details before completing your purchase.